Privacy Policy

1. General Information

This Privacy Policy explains how Panels Stream collects, uses, stores, and protects information received through the website, during communication with customers, and during the sale of digital products and custom digital services.

By using the website, contacting Panels Stream, or placing an order, you acknowledge and accept the data practices described in this Privacy Policy.

2. Information We Collect

Panels Stream collects only the information necessary to process orders, communicate with customers, deliver digital products, provide support, protect business operations, and maintain the website.

• Contact details: such as your name, email address, and other contact information you provide when placing an order or contacting us.
• Order details: such as information about purchased products or services, payment-related records, order status, and delivery details.
• Custom order materials: such as text, references, images, logos, instructions, design preferences, and other materials sent by the customer for custom work.
• Technical data: such as IP address, browser type, device type, pages visited, and basic usage data collected through the website.
• Communication records: such as emails, support messages, and order-related correspondence.

3. Payment Information

Panels Stream does not store full bank card details on its own servers. Payments are processed through third-party payment providers or payment systems used on the website.

Such providers may process payment data under their own terms, rules, and privacy practices.

4. How We Use Information

Panels Stream uses collected information for the following purposes:

• to accept, process, and complete orders;
• to deliver digital products, files, and access information;
• to carry out custom design work;
• to communicate with customers regarding orders, revisions, support, and delivery;
• to maintain website functionality and security;
• to detect fraud, abuse, unauthorized activity, payment disputes, and other improper conduct;
• to keep internal records connected with business operations, accounting, and customer service.

5. Cookies and Website Data

The website may use cookies and similar technical tools required for basic website operation, user convenience, traffic analysis, and order-related functions.

You may control cookies through your browser settings. Disabling certain cookies may affect website functionality.

6. Sharing of Information

Panels Stream does not sell or rent customer personal information.

Information may be shared only where necessary for business operation, order processing, payment processing, technical support, website hosting, analytics, security, legal compliance, or protection of Panels Stream’s rights and interests.

Such sharing may include payment providers, hosting providers, technical service providers, communication services, or authorities where disclosure is required by law or necessary to defend legal rights.

7. Data Storage and Protection

Panels Stream takes reasonable technical and organizational measures to protect information against unauthorized access, misuse, loss, alteration, or disclosure.

At the same time, no method of internet transmission or electronic storage can be guaranteed as completely secure.

8. Data Retention

Panels Stream keeps information for as long as necessary to process orders, provide support, maintain business records, resolve disputes, prevent fraud, and protect legal interests connected with completed transactions and customer communication.

9. Customer Rights

You may contact Panels Stream regarding your personal information and request access to the information you provided, correction of inaccurate data, or deletion of information where deletion is possible and appropriate for the nature of the transaction and business records.

Before processing such a request, Panels Stream may require reasonable verification of identity.

10. Third-Party Services

The website may contain links to third-party services, platforms, payment providers, marketplaces, or social media pages. Panels Stream is not responsible for the privacy practices or content of third-party services.

11. Children's Data

Panels Stream does not intentionally collect personal information from children through the website. If information submitted by a child is identified, Panels Stream may remove it where appropriate.

12. Changes to This Policy

Panels Stream may update this Privacy Policy by publishing the updated version on the website. The version published on the website is the current version.

13. Contact Information

If you have questions regarding this Privacy Policy or the handling of your information, please contact us:

Panels Stream
Email: support@panels.stream
WhatsApp: +7 778 370 5721